Attitude. One word, with a big punch, and some make or break connotations for your career. How many times have you heard people extol an employee for their great attitude, no matter what, or condemn them for having a bad attitude when, by all accounts, the rest of their work performance was fine? Attitude, and other people’s perception of yours, plays a big role in the workplace.

Research suggests that 85% of job success can be “determined by ‘attitude’ and the ‘ability to deal with people,’” according to the Carnegie Foundation. Combine that with our own anecdotal evidence of people’s perceptions, and you can see how important a positive attitude is for any career—but especially in sales, where your “ability to deal with people” is critical.

Attitude in Job Interviews

Attitude is also a major factor when interviewing for a job, in any industry. Knowing all this, it seems logical that anyone pursuing a career in sales would invest in some sort of “attitude adjustment,” but that’s where it becomes tricky. What qualifies as a legitimately “bad” attitude, and what can be chalked up to personality differences? Can you be realistic, or even pessimistic, and maintain a good attitude?

We’ve all heard horror stories of customer service representatives who put their company to shame and inspire nothing but laughs at what they call “service.” But everyone has bad days, head colds, breakups and personal problems. The difference between a great salesperson and an average one really does come down to attitude: who is able to rise above a bump in the road, and who cannot.

Fake It ‘Til You Make It

You don’t have to be an Oscar winning actor to succeed at work, even when you’re having a bad day. You just need to put things in their place and focus. Bringing your personal life to work can be beneficial when it allows you to connect with customers, but on a bad day, you may need to focus just on the 9 to 5. Prioritize, organize and by all means, slap a fake smile on your face—it really can help. Then take a deep breath, and focus.

The ability to segment two parts of your life in order to regroup and refocus on one will help tremendously on bad days, but it can also have residual effects on everyday performance, giving you the edge you need. When you’re able to put yourself aside and focus on the person you’re talking to, you can’t help but do a better job. Whether you’re in sales, customer service or hospitality, people like to feel that they are the center of attention. And when you give them that sense, you’ve automatically done your job a little bit better.

Try it out: give yourself a mini attitude adjustment, and see your performance improve.

Everyone is clamoring for this recession to end--quite possibly, no one more so than sales recruiters. We want our client companies and prospective hires to do well, and that means hiring the best and brightest for employers, and landing the perfect job for employees. Media outlets have been suggesting that the recession is over, and that an upswing is on the way.  While the worst may be over, we must be careful not to celebrate too soon. [http://selectmetrix.com/blogs/2009/10/dont-trust-the-dow/] I don't want to be the one to cast a shadow on this positive outlook, but when it comes to hiring, employers (and employees) need to be realistic. And that means learning from the past, in order to secure a better future.

There are a lot of lessons to be learned from a recession, and as a recruiting firm, we might be in the best place to observe and teach what we've discovered over the past year. When times are tight, we learn to make due without some of life's little extras: bringing lunch from home, making out own coffee, taking public transportation. These little changes are common practice in our personal lives. But what about professionally? There are many recession tactics (besides layoffs) that can help you grow now, with a little caution, without breaking the bank later. Here are just a few ideas to get you started, and we'd love to hear more, so please, share your tips as well.

Focus on Employee Satisfaction

You have great people working for you now, but even with the worst behind them, they're probably still a little nervous. Or, as things start to look a little brighter, they might be grumpy and feel safe enough to complain about previous cost-cutting measures. Now is the time to make sure that your core team, your rockstars, are with you not only when the going gets tough, but as it gets better. Brainstorm some easy, inexpensive perks that will brighten their day without busting your budget. If big company lunches are no longer on the table, try offering a beer cart on Fridays, or gourmet goodies on Mondays. Provide employees with a way to unwind, and make sure they know how much you appreciate their hard work over the past year.

Maintain Flexibility for Maximum Productivity

This can help with employee satisfaction, too. Think about it: your employees are adults. Shouldn't you treat them as such? We live in a world where the Internet makes telecommuting possible, and employers should embrace that. Allow employees to work from home when the need arises, instead of faking sick. Encourage them to break outside the box of their cube and take a break while at work, and promote professional development initiatives. Work with your employees to offer them tailored perks and benefits that they really want; it could end up saving you money and making them much happier and more productive.

Value Honesty (In Both Yourself and Your Employees)

Yes, this means you, too. Change freaks people out, and being upfront and honest with your employees can go a long way to curbing rumors and keeping people on track to meet their, and your, goals. Tell your staff before things change, for better or worse, of if they are staying the same when other companies in your industry seem to be in flux. It's human nature to gossip, and once the rumor mill starts it can be hard to stop. If you let everyone know what is going on ahead of time--even if it's not great news--you won't give false information a chance to spread.

These tips are meant to help employers create a better working environment, but employees should take note as well. If you're looking for a new job, try to gauge how well a company is acting on these tips. And if you're happy in your job, see if you can suggest or implement these ideas to help everyone stay motivated.

People have a lot of varied opinions on the state of the economy, but the one constant is that everyone has seen its impact on their business in some way. Now, this leads many to “batten down the hatches,” so to speak, and ride out this downturn. But that is not always the best course of action, and when you’re in the sales industry, it could mean disaster. I’m serious when I say that a strong salesforce should always be your top priority. Always.

To Be the Best, You Need to Hire the Best

It may sound trite, but your company is really only as strong as your weakest link. If you consistently hire the best, brightest and highest performing sales people, your weakest link will still be far stronger than that of your competitors. Now, in order to get and keep these superstars, you need to distinguish yourself from the pack. Think about what you would want someone to say sets you apart, or why they like working there. Then make sure that is a reality for every employee, especially when times are tough. Everyone is nervous; show your employees how much you value them.

Keeping the best all for yourself is a great strategy, but it requires finding them—and that’s where a professional sales recruitment firm can make all the difference. Sales recruiters have an extensive knowledge of candidates, the job market, and the sales industry. You may know your business inside and out, but it’s tough to keep up with everyone else out there; this is where a seasoned sales recruiter can really prove their worth.

Ongoing Recruiting Requires Ongoing Marketing

Somewhat of a chicken-and-egg situation, attracting the best and brightest is much easier if you already have a reputation for hiring the best; everyone will naturally want to work for or with you. But, if you’re still building a reputation, you can fake it with some marketing savvy—and a qualified recruiter can go a long way to helping you in this arena. Developing a strong marketing campaign will lead to a pipeline of qualified candidates, allowing you to pick and choose who will help you become the company you envision in the future. Honestly explain your goals to both recruiters and candidates, and commit to building that future with your employees.

Blindly hiring candidates just to beef up your numbers is a short-term fix that will backfire; you need to recruit, not just hire. Make sure each prospect is the right fit, and will improve your company or help you reach your goals. Be picky, and insist that candidates be candid with you. What does each party want out of the arrangement, and how can you help each other?

We hear over and over again that job seekers feel that employers have the upper hand right now, and that puts you at a great advantage—but perhaps not the one you think. The best will obviously rise to the top, but you need to be in a position to hire them. Again, it’s tempting to stop hiring, low ball candidates or hire whatever you can get, but this will set you up for failure in the not-so-distant future. Work with a recruiter—as well as existing employees—to make sure that you are making smart decisions for the long-term.

I’ve talked about using Facebook as a screening tool for interviews, but what about as a marketing tool? And why stop at Facebook? There is a wealth of new media available online, social media sites and communities designed specifically to bring people together. If you can master just a few of these you’ll have a significant advantage over your competition.

Whether you’re a big name recruiting firm, a small start-up or a single sales recruiter, you can always benefit from being more visible than your competitors. Even if you’re at the top and not feeling a direct threat, it would be nice to solidify that position and be seen as the coolest, most technologically savvy of the recruitment consultants.

Sites like Facebook and MySpace started as fun, fluffy personal networking sites, but they can be used for more serious purposes, especially Facebook. Set up sales recruiter profiles for all your recruitment consultants. Make sure there is enough information for someone to feel like they know them and have a good understanding of their qualifications, and make it clear how they can be reached. The main goal here is to seem approachable and likable.

LinkedIn is similar in nature to Facebook, but with a more professional focus. While a Facebook profile can, and should, highlight educational background and professional accomplishments, LinkedIn is the place to really make career information and credentials shine. Think of Facebook as more of a cover letter, LinkedIn as a résumé.

Twitter is a little more unique; as a microblogging site, there’s no real profile and not a lot of setup, so you can just jump in and “join the conversation” at any point. Search for people in your industry or field and just start talking. This can be a great way to network with other recruitment consultants, get your name out there and hear about who’s hiring and who’s looking to be hired.

You don’t have to be a sales recruiter or consultant to make this advice work for you. These social media sites are almost always free, so they’re great for marketing yourself as an individual as well. If you’re looking to impress a sales recruiter or potential employer, try out these and other social media sites to make sure good, quality, relevant information comes up when someone googles your name.

Finding and training new sales recruiters is a difficult but vital part of any business. As I’ve said before, these new recruits are often the best hire you can make. They have a passion and drive that cannot be taught, and that is more valuable than any acquired skill. Given a few guidelines and training, your existing core of professional sales recruiters can help bring these new recruiters up to speed.

A recent article by Dave Kahle,of The Growth Coach, outlines the beliefs that will limit a salesperson or sales recruiter’s performance. The issues he discusses are mistakes made by many professional sales recruiters, but new sales recruiters fall prey to them more often than not.

His major point is making the customer (in recruiting, the employee you are trying to hire or place) your focus, and seeing the situation from their point of view, not yours. He boils his argument down to six tips that apply to every selling situation and are words to live by for professional sales recruiters at any level:

• Engage with the right people.

• Make them comfortable with you.

• Find out what they want.

• Show them how what you have gives them what they want.

• Gain agreement on the next step.

• Follow up and leverage satisfaction to other opportunities.

With a few exceptions, professional sales recruiters are not born; they are made. What’s important to remember is that most sales recruiters are only as good as they think they are. Anyone who’s seen Annette Benning’s emotional breakdown in American Beauty remembers her mantra “in order to be successful, one must project an image of success.” Encourage your newer sales recruiters to adapt this motto to work for each of their individual situations.

Oh, what a joy work would be if only hiring sales representatives was as easy as firing them. No, before you ask, I don’t take some sick pleasure in sacking hard working employees, but I am a perfectionist and I find it increasingly difficult and time-consuming to find good, quality hires. To help you out, I’ve compiled a list of some of the do’s and don’ts I’ve learned along the way.

DO have a clear understanding of the job and the candidate before you begin interviewing.
Being unprepared for an interview reflects poorly on you and on your client. Not knowing the position’s specifics or ignoring the candidate’s resume and background could lose you the best potential hire for the job—and your reputation.

DON’T ask personal questions that are unrelated to the job.
Massachusetts, as well as many other states, have strict laws governing what topics are considered discriminatory and are off limits in an interview. Add in the recent identity theft scandals from Monster.com and others, and you can see why discretion is key.

DO remember that the candidate is the reason you have a job.

Treat every candidate with the utmost respect; they may not be the person who pays your salary or serves as your direct report, but they are a direct connection to your success or failure. The hiring pool is not as deep as you may think, and potential hires talk—make this work to your benefit by being upfront, honest and prepared.

DON’T try to intimidate a candidate into talking about the competition.
This may be the biggest “don’t” I’ve encountered. Do not, under any circumstances, try to make a potential hire discuss other job offers, interviews or recruiting firms. Focus on your client and the job you are interviewing them for—because that’s the only one that matters.

These are just a few of my suggestions for successfully hiring sales representatives. For more tips on what to do, and not do, when interviewing and hiring potential candidates, check out these informative articles, including one that specifically adresses hiring upper level employees:

Recruiting Do’s and Don’ts
Interviewing Do’s and Don’ts
Do’s and Don’ts for Hiring Managers
Hiring Do’s and Don’ts

No one can deny the internet’s impact on professional sales recruitment, and social networks such as MySpace, LinkedIn and Facebook, to name a few, have added another dimension to this powerful communication medium. These networks are only beginning to be recognized for the valuable recruiting resource that they are, arguably more so than traditional online resume postings and job boards.

Robert Scoble calls Facebook “the modern day Rolodex,” and I’d have to agree. Like any recruiting method, setting up an account and adapting to the Facebook format takes time, but the payoff is tremendous, once you know what you’re doing. In professional sales recruitment, mastery of Facebook (or similar sites) will soon be a required skill.

 

The beauty of Facebook is in the wealth of information freely supplied by its users and wide variety of search functions. An active “Facebooker” will include enough information about their work experience and personality to make it seem like you know them, before you’ve even spoken.  

Social networks encourage users to reveal personal details well beyond the standard academic major and degree information found in a resume or cover letter. Photos, lengthy likes and dislikes lists and personal commenting features provide a very telling description of a candidate as both a person and an employee.

What does this mean for a job placement firm? Free networking connections and a lot of time saved, for starters. Most of these sites are free to join, and once you're familiar with the functionality, you can save a lot of time screening potential candidates before you even call them back. Take the time to join one or two of these social networks and you're almost certain to see the quality of your candidates improve.